A WhatsApp bot for law firms: 24/7 service without losing the human touch

Many of the messages a firm receives are repetitive: office hours, practice areas, required documents, how to book a consultation. Answering them manually takes hours — and outside business hours, nobody answers at all.

What a legal bot does well

• Answers frequently asked questions in the firm's own language;
• Collects information about the case: area, urgency, available documents;
• Books consultations and sends confirmation;
• Sends reminders of appointments;
• Records the contact so the team can follow up.

What should stay with the lawyer

• Analysis of the case and any specific legal advice;
• Setting fees;
• Sensitive conversations that require empathy and judgment.

The bot opens the door; the lawyer leads the important conversation.

Ethical precautions

1. Disclose that the initial service is automated;
2. Don't promise results or offer advantages;
3. Protect confidentiality: case data only inside the firm's system;
4. Always provide the option to talk to a person.

Train the bot with your firm's information

Practice areas, frequently asked questions, documents by type of case and office hours. The better the training, the more natural and useful the service.

How IntegraLegal solves this

IntegraLegal's WhatsApp bot answers 24/7 with your firm's identity: it handles questions about practice areas, fees and documents, qualifies the lead, books the consultation and sends automatic reminders. Every conversation is recorded in the CRM Hub, ready for your team to pick up.

Serve clients at any hour without growing your team: try it free for 7 days.

Read also

• Response speed: why the first firm to reply usually gets hired
• From WhatsApp to signed agreement: how no contact gets lost along the way
• Serving clients on your personal WhatsApp: the risks nobody talks about

Notice: this content is for information only. It does not replace a lawyer's analysis of the specific case. Always check the legislation, case law and rules in force on the date of your consultation.